Return and refund policy

Last Updated: 01 June 2025

At PakEStore, we are committed to delivering quality products with transparent and fair after-sales support. This policy explains the conditions under which a customer may request a return, replacement, or refund.

1. Quality Check & Store Responsibility

  • All products are properly inspected, tested, and securely packed before dispatch.

  • Electronics are checked for functionality, physical condition, and accessories.

  • PakEStore is responsible for damages, defects, or issues that occur during transit or delivery, subject to verification through a valid unboxing video.

  • Any issue that occurs after successful delivery due to customer misuse, mishandling, improper installation, or negligence is not covered under this policy.

2. Mandatory Unboxing Video Requirement

(NO VIDEO = NO CLAIM)

A proper unboxing video is mandatory to process any return, replacement, or refund request.

✅ Unboxing Video Must Clearly Show:

  • Sealed parcel from all sides (360° view)

  • Courier label with tracking ID clearly visible

  • Continuous recording (no cuts, edits, or pauses)

  • Parcel opening in front of the camera

  • Product removal and basic testing

  • The reported issue clearly visible

❌ Claims Will Be Rejected If:

  • No unboxing video is provided

  • Video is edited, unclear, or incomplete

  • Tracking ID is not visible

  • Product testing is not shown

➡️ Without a valid unboxing video, no return, no replacement, and no refund will be processed.

❌ Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund under any circumstances:

  • Digital products, software, games, or downloadable content

  • Gaming hard drives, preloaded HDDs/SSDs, or storage devices with digital content

  • Products damaged due to customer misuse, mishandling, or negligence

  • Items without original packaging or missing accessories

  • Used or altered products

  • Personal or hygiene-related items

  • Clearance or discounted sale items

  • Change of mind or dislike after delivery

🔄 Replacement Policy

  • If a claim is approved, PakEStore may offer a replacement instead of a refund.

  • Replacement is processed only after receiving and inspecting the returned product.

  • Product must be unused, in original condition, with all accessories and packaging intact.

  • Replacement dispatch time depends on stock availability and courier service.

💰 Refund Policy

  • Refunds are issued only when a replacement is not possible due to stock unavailability or other valid reasons.

  • Approved refunds are processed within 7–10 business days.

  • Refunds are issued via the original payment method or store credit, as applicable.

  • Shipping and handling charges are non-refundable.

🚚 Return Shipping & Courier Charges

  • Customer must initially return the product at their own cost.

  • If the claim is verified as valid, return courier charges may be refunded.

  • Courier charge refunds are applicable only with a valid unboxing video and confirmed defect.

🚫 Claim Rejection & Policy Abuse

 PakEStore reserves the right to reject any claim if:

  • Policy conditions are not met

  • False, misleading, or incomplete information is provided

  • Repeated or suspicious claims are observed

⚖️ Final Decision Authority

All decisions regarding return, replacement, or refund are based on PakEStore’s quality control inspection.
The company’s decision shall be final and binding.

📞 Contact Information

For support or claims, contact us:

📞 WhatsApp: 0326-2281245
📧 Email: pakestore.online@gmail.com