Frequently asked questions
Do you offer free delivery?
🚚 Yes! PakEStore provides complimentary delivery on all orders across Pakistan, typically within 2–3 working days, ensuring a fast and hassle-free shopping experience.
What is the Returns & Refund Policy?
🎉 We offer 7-Day Easy Returns. If the product is defective or damaged, you can request a return.
When will I get my order?
📦 Orders are typically delivered within 2–3 working days across Pakistan. Once your order is shipped, you will receive tracking details via WhatsApp or email to monitor your delivery in real-time.
Why is advance payment required?
💰 A small advance payment of Rs. 300 is required to confirm your order. This helps us secure your product, prepare it for dispatch, and ensure fast and accurate delivery. The remaining amount can be paid via Cash on Delivery upon arrival.
What if my product is damaged or missing?
⚠️ In case of damage or missing items during delivery, PakEStore takes full responsibility and a replacement will be provided.
How can I contact customer support?
📞 Our friendly customer support team is available 24/7 via WhatsApp. You can reach us anytime at: 0326-2281245 for order assistance, queries, or support.